What if I haven't received my order within the estimated time?

We recommend waiting a few extra days if the items are being shipped outside Canada, since processing times can take a little longer at customs. For all countries other than US, please note that if the package has been lost in the mail, we cannot recover it since it is sent through regular mail. We are not held responsible for lost packages. If you prefer to track your order, please see the shipping upgrades at checkout. Please message us if you have not received your order and we will try to work something out with you.